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Privacy Policy

MooniGooni Glass Customer Privacy & Cookie Policy

 

This privacy policy is served by MooniGooni Glass or Unit 2 Mellstock Farm, Higher Bockhampton, Dorchester DT2 8QJ, website: www.moonigooni.co.uk, email: moonigooniglass@gmail.com, phone number 01305 562098.

 

The purpose of this policy is to explain how we control, process, handle and protect any personal data you may have provided us with, or we may have collected, whilst you browse our website.

 

Policy key definitions:

"I", "our", "us", or "we" refer to the business, MooniGooni Glass & MooniGooni Murrini

  • "you", "the user" refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

 

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • ​Addresses

  • Payment details (including card or bank information for transfers and direct debits)

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We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses​

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We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Addresses​

 

We may also collect and use your anonymised details to provide us with traffic data and location data

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below:

 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: https://ico.org.uk/

 

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

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Where we get personal information from:

  • Directly from you

 

 

How long we keep information:

We keep your details on file for 3 years

 

 

Who we share information with:

We share your information only with those third parties that are essential for us to be able to fulfill our service to you, such as postal/courier/delivery service providers.

 

 

Cookies

Our website uses cookies to provide you with a better user experience. A cookie is a small text file that is placed onto your device to track how you use the website, to keep you logged into the website (where applicable), enable you to enjoy the full functionality of the website, help us recognize and count the number of visitors to our site. All of these things help us to improve the way our website works.

 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

 

 

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

 

Last updated: October 2024

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